Building Cohesion (and Sanity) in a Fast-Moving, AI-Driven World
The Challenge
A household-name FMCG company was under intense pressure to adapt to AI transformation while keeping pace with business demands.
The global data analysis team was split between the US and India, working at high speed under complex cultural and communication dynamics.
Constant shifts in priorities from senior leadership created frustration and fatigue: teams were producing excellent work, but often not the right work.
Tension between perfectionism and pace led to delays — teams hesitated to act until everything felt flawless, then rushed decisions under pressure.
Trust was fragile across time zones, and team members struggled to use each other’s strengths effectively amid the chaos.
The Solution
A tailored team development programme focused on cultural cohesion, clarity, and resilience in flux.
Helped the team step back to look at the bigger picture: their role in the AI-driven landscape, and how internal and external forces were shaping their work.
Facilitated conversations to define what success really looks like — creating tangible criteria for what “moving the needle” means in their context.
Mapped priorities and success indicators, making clear how to spot when work was truly advancing business goals versus creating noise.
Introduced frameworks for adaptive decision-making and change readiness, equipping the team to respond without losing direction amid constant disruption.
Explored behavioural patterns — particularly risk aversion and the “wait until it’s perfect” trap — and developed new habits aligned with the company’s fast-paced culture.
Created space for cross-cultural understanding, building empathy, trust, and appreciation for different communication styles and problem-solving approaches.
The Results
Cultural trust: A cohesive cross-continental team with genuine respect for cultural nuances and working styles.
Strategic focus: Clear priorities and shared definitions of success, reducing wasted effort on misaligned work.
Agility: New tools and structures to stay on course amid flux — “buckled up” for the rollercoaster rather than thrown off by it.
Balanced pace: The team learned to act decisively without sacrificing quality, shifting from reactive to intentional execution.
Sustained clarity: Regular reflection practices ensure the team continually checks: Are we still on the right path?